(a) With all memberships, you are agreeing to join for an initial 12 week term.
(b) Memberships are paid in fortnightly instalments by direct debit from your nominated credit card via Stripe secure payment gateway.
(c) Your initial fortnightly payment instalment is processed on the Monday of the week your membership starts and then processed fortnightly thereafter.
(d) Due to capacity limits, pre-selection of your preferred in-person or zoom group strength session(s) is required at the time of membership application.
(e) Should you require your membership to be placed on hold for any reason, in accordance with clause (j), your place in your pre-selected group strength training session may be filled to accomodate business needs. As a result, we cannot guarantee that you will be able to reclaim your original place in the session upon your return.
(f) Bookings are not required for group/dance classes, however, may be subject to capacity limits.
(g) Makeup classes/sessions must be made within 14 days of your missed class/session and may only be taken during your active membership and are subject to space being available in the class/session.
(h) You can apply to upgrade your membership anytime by providing one weeks notice in writing. Please apply by emailing us at hello@thephoenixtribe.com.au.
(i) You can cancel/downgrade your membership after initial term by providing 2 weeks notice in writing to hello@thephoenixtribe.com.au.
(j) Memberships may be paused for reasons including, but not limited to, travel, injury, illness or misadventure, however, may only be paused following the completion of the initial term as defined in clause (a) and for a maximum period of 8 weeks per calendar year, by providing 2 weeks notice in writing to hello@thephoenixtribe.com.au.
